Privacy Policy

This policy explains what data Traxx collects, why we collect it, and how we protect it. We have written it in plain language so it is easy to understand. If something is unclear, email us at contact@traxx.ng.

1. Who we are

Traxx Fleet Intelligence is a Software-as-a-Service platform built for Lagos businesses that operate delivery and logistics fleets. We provide real-time GPS tracking, fleet management tools, and performance reporting through our web dashboard and mobile applications.

When this policy says "Traxx", "we", "us", or "our", it refers to Traxx Fleet Intelligence and the people who operate it.

2. Who this policy applies to

This policy applies to:

Fleet managers and business administrators who sign up and manage a company account on Traxx.
Riders and drivers whose employers have registered them on the Traxx platform.
Visitors to our website at traxx.ng.

3. What information we collect

When a business signs up: Company name, CAC registration number, industry, Lagos LGA, company email, company phone number, account owner name, job title, and phone number. We also collect the login email and an encrypted password.

When a rider is registered by their employer: Full name, phone number, vehicle plate number, vehicle type, National Identification Number (NIN), and Bank Verification Number (BVN). NIN and BVN are collected solely for identity verification (KYC) and are processed through a certified third-party identity verification provider.

GPS and location data: When a rider is clocked in and has an active shift, the Traxx Rider App collects GPS coordinates every 5 seconds. This data is linked to the rider's account and stored securely. GPS tracking stops when a fleet manager approves a shift sign-off request.

Usage data: We collect standard technical data such as browser type, device type, IP address, pages visited, and time spent on each page. This helps us improve the platform.

Payment data: Subscription payments are processed by Paystack. Traxx does not store card numbers or bank details. We only receive a payment confirmation and invoice record from Paystack.

4. Why we collect this information

To create and manage your account and subscription.
To verify the identity of riders through the KYC process as required by our compliance obligations.
To provide the core service: live GPS tracking, flag detection, assignment management, shift control, and reporting.
To send notifications about flag events, sign-off requests, and system alerts.
To generate GPS replay data and audit trails that fleet managers can use for performance management and disciplinary records.
To process subscription payments and send invoices.
To respond to your support requests and communications.
To improve the platform based on how it is used.

5. GPS data and tracking

GPS tracking is a core function of the Traxx platform. Riders are informed that GPS tracking is active when they are on shift, and the Rider App displays a clear notice that location tracking is running. Tracking activates when a rider clocks in and deactivates when their shift sign-off is approved by their fleet manager.

Fleet managers can view live GPS positions, route history, and GPS replay for any rider in their fleet. This data is shared only with the relevant business account and is not visible to other businesses on the platform.

GPS data retention: Location history is stored for 90 days by default. After 90 days, GPS track data is automatically deleted. Trip records and flag logs are retained for 2 years. You can request earlier deletion by contacting us.

6. How we share your data

We do not sell your personal data to anyone. We share data only in these situations:

Within your business: Rider data is visible to the fleet manager and administrators of the same company account.
KYC providers: NIN and BVN data is shared with Smile Identity or Prembly for identity verification. These providers are bound by their own privacy policies and Nigerian data protection obligations.
Payment processors: Payment data is shared with Paystack to process subscription charges.
Cloud infrastructure: Data is stored on Amazon Web Services (AWS) infrastructure. AWS processes data only as instructed by us.
Legal requirements: We may disclose data if required to do so by Nigerian law, a court order, or a legitimate regulatory authority.

We do not share, sell, or rent personal data to advertisers or marketing companies.

7. Data security

We use industry-standard security measures to protect your data. These include SSL/TLS encryption for all data in transit, encrypted storage for sensitive information, role-based access controls so only authorised Traxx team members can access production data, and regular security reviews of our infrastructure.

No system is 100% secure. If you believe your account has been compromised, contact us immediately at contact@traxx.ng.

8. Your rights under the NDPR

The Nigeria Data Protection Regulation (NDPR) gives you the following rights over your personal data:

Right to access: You can request a copy of the personal data we hold about you.
Right to correction: You can ask us to correct inaccurate information about you.
Right to deletion: You can request that we delete your personal data. Note that some data may be retained for legal or compliance reasons even after a deletion request.
Right to object: You can object to certain uses of your data, including profiling.
Right to portability: You can request your data in a machine-readable format.

To exercise any of these rights, email us at contact@traxx.ng with the subject line "Data Rights Request". We will respond within 14 days.

9. Cookies

The Traxx website uses essential cookies to keep you signed in and remember your preferences such as colour theme. We do not use advertising cookies or share cookie data with third parties. You can disable cookies in your browser settings, but this may affect how the platform works.

10. Children

Traxx is a business platform intended for use by adults in a commercial context. We do not knowingly collect data from anyone under 18 years of age. If you believe a minor has been registered on the platform in error, contact us at contact@traxx.ng and we will address it promptly.

11. Changes to this policy

We may update this policy from time to time. When we make significant changes, we will notify registered users by email and update the "Last updated" date at the top of this page. Continued use of Traxx after changes are posted means you accept the updated policy.

12. Contact us

If you have any questions about this policy or how we handle your data, please get in touch:

Email: contact@traxx.ng
Phone: +234 815 422 5462
Location: Lagos, Nigeria