Anti Gaming Policy
Traxx exists to give fleet operators an accurate picture of their business. This policy explains what we consider an attempt to defeat that accuracy, and what happens when we find it.
1. What counts as gaming the platform
The following are treated as attempts to game Traxx, regardless of intent:
- Location spoofing. Using a mock-location app, VPN-based location override, or any tool that reports a GPS position other than the device's real one.
- Leaving a device behind. Starting a shift and leaving the phone stationary or with another person while the assigned rider is elsewhere.
- Assignment swapping without disclosure. Having a different rider complete a delivery under another rider's active shift, without updating the assignment.
- Tampering with the Rider App. Modifying, decompiling, or running an altered version of the Rider App to change what data it reports.
- Fake sign-offs. A fleet manager approving a sign-off without any real basis for confirming the shift ended as reported.
- Manipulating delivery proof. Submitting a delivery photo that was not taken at the time and place of the actual delivery.
2. How this is detected
Traxx's flag detection looks at GPS accuracy metadata, movement patterns inconsistent with real-world travel, mismatches between reported and derived location, and photo metadata against trip timestamps. Detections are reviewed before any account action is taken. Ordinary GPS drift, tunnels, or poor signal areas are not treated as gaming on their own.
3. Consequences
Where gaming is confirmed, Traxx applies escalating consequences:
- First confirmed instance: a formal warning to the fleet account, with the specific flagged trip shared for review.
- Repeated instances: the rider's access can be suspended by the fleet manager or by Traxx, pending review.
- Fleet-level pattern: where a business appears to be systematically encouraging or ignoring gaming across multiple riders, Traxx may suspend the account under the Terms of Service.
Traxx does not take disciplinary action against individual riders directly. That decision sits with the fleet operator employing them. Our role is to give the fleet operator accurate information to act on.
4. Disputing a flag
Any flagged trip can be disputed from the dashboard. A dispute pauses further action on that flag until a member of the Traxx team reviews the GPS replay and any supporting context provided. We aim to respond to disputes within two business days.
5. Changes to this policy
As new methods of gaming location-based systems appear, this policy will be updated to address them. Material changes are announced to fleet accounts by email.
6. Contact us
Questions about a specific flag or this policy in general can go to contact@traxx.ng.